F.A.Q @ Alwaiz Web Hosting

» Frequently Asked Questions

What Domain Extensions do you support?
We support all domain name extensions from around the world, over 250 including the new .biz and .us!

Do you offer 24/7 technical support?
Yes, we offer true 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply log-in to http://support.alwaiz.com and submit your request for technical support. A technical support representative will get back to you promptly! Alternatively, you can find answers to the most common functions of your account on our Support Page.

How soon will my account be set-up and ready to use?
All accounts are setup within 12 hours. Average set-up time is around 2 hours. You will receive an email *Welcome to Alwaiz.com!* message once everything is ready, and it will include instructions on using your new account, as well as your username and password.

Do you offer a money-back Guarantee?
Yes! We offer a full 30 days money-back guarantee should you not be completely satisfied with your account... no questions asked!

Does it cost anything to upgrade my account?
Absolutely not! You can upgrade at any time to a larger plan, and you simply start paying the increased monthly fee of the account you upgraded to. No set-up fees for upgrading!

Will all my accounts have their own control panel?
Yes, all accounts you add to your plan will automatically have their own control panel that can be accessed at either http://www.yourdomain.com/cpanel/ or http://www.theirdomain.com/cpanel/ which allows control of their domain's maintenance, such as full control over email and ftp accounts, viewing web statistics and a lot more!

Will Alwaiz.com remain hidden if I choose to resell accounts to my customers?
Definitely! You may choose to resell the accounts you add to your plan, and if you do, there's no way anyone will know who your supplier is. The web-based control panels that come with all accounts are brand-generic, and the nameservers your domains will have to point to are a derivative of hostliner.net (i.e. ns1/ns2.hostliner.net etc). This domain name has been chosen and setup to be different from Alwaiz.com so that we can remain anonymous for you and your clients.

Can I, or my clients, host adult sites?
NO! Adult sites, eggdrops bots, irc scripts, spam scripts or any other kind of illegal activity is not allowed. If you host such content on your reseller domain, your account will be terminated. If one of your clients have such content on their account(s), we will inform you so that you can take immediate action.

How often are backups made?
Backups are made daily, but we still recommend you make backups of your most critical data.

Can I order even though I do not live in either Canada or the United States?
Certainly! We have customers located in many countries around the world.

What currency are the prices in?
All prices are listed in US Dollars.

What scripts have you banned from use on the servers?
The official list of banned scripts and script categories is as follows:
UltimateBBS (all versions)
Ikonboard (all versions)
IRC Egg Drops
Proxy Servers
nph-proxy
The Anonymizer
any soap mailers

What is Propagation?
Propagation is the time during which your DNS Zone information is spread abroad to servers that didn't know about it before. Why does it take so long? There are various reasons, but some studies have suggested that there are literally millions of DNS Servers that need to be notified of the new information! Propagation takes two forms, changes to your DNS Zone and changes to your WHOIS information. The WHOIS is the master record that tells every DNS Server in the world which is the authoritative server for your domain. A change to your WHOIS information (done by your domain registrar) can take up to 72 hours to propagate fully. A change to your DNS Zone information typically affects only a handful of servers, and so is done much more quickly, say in 24 to 36 hours.

Advantages of a Dedicated IP
The only real reason why someone would want to have a dedicated IP would be to use their own SSL certificate and to be able to use anonymous FTP. There are a few smaller side effects, an example of one of them would be that if someone which is on the same IP address and spams a search engine; it would get BOTH of your sites banned. However, we have strict rules about spamming on our servers, so that our IP addresses do not get banned!

How much does it cost to become a Reseller?
You can resell the domains you add to your Multi-1, Multi-2, Multi-3, Multi-4 and have no extra costs for adding (selling) accounts! You can resell your accounts for as much (or as little) as you like.

If we choose to become a reseller, can we use your support documentation for our hosting business?
Yes you can. Instead of just copying the pages and pasting them into your website, you may want to customize them so they match your particular situation.

Who handles the domain registration and transfers?
If you do not yet own a domain name, you can register one through us for $8.95/year. If you already have a domain name, then you will have to change the DNS settings of that domain name so that it points to our servers. You can do this by returning to the place where you registered your domain name. They should have a place where you can *manage* your domain, and make those changes yourself. If you have any difficulties with this process, let us know as we'd be happy to help!

How can I check domain availability?
We have setup an online facility to assist you or your customers in selecting a domain name. To check on the availability of a .com, .net or .org domain names (update: or .biz, .tv, .info, .cc), go to our Domain Registration page, as there is a search tool on that page.

What should I change my domain name's DNS settings to?
We can't really answer that right now, because it depends on the server we set your account(s) up on. Each server has it's own unique nameserver information. The settings for one of our servers is: Primary Nameserver: ns1.hosliner.net Primary IP address: 64.191.102.135 Secondary Nameserver: ns2.hostliner.net Secondary IP address: 64.191.102.136 But again, you will receive confirmation as to what your DNS settings should be, once you sign up.

How are Accounts added to my Plan?
You should fill out the *Add Account* form located in the Members Area of our website.

Do you accept international orders?
Yes, we are proud to be able to host websites from any country in the world. It is also possible for us to host your non-US and non-Canadian domains. All prices however, are in US Dollars.

Is there a minimum term I have to use Alwaiz.com?
Our plans are all priced on a month-to-month basis. If you ever want to cancel your account, then you will not have to make payment at the end of the current month. There are no discounts offered for partially-used months. You can also choose to pay for a full year in advance. Doing so will give you a 20% discount off the regular monthly hosting fees.

Do you provide a web control panel?
Yes! Every account comes with it's own CPanel web-based control panel.... even the accounts you add to your plan. The control panel features user-friendly options, and enables you to have complete control over your domain with neutral branding as to make your customers believe that you are providing hosting services directly. Not only does this give you more control, but it also dramatically lowers your technical support costs. Features include email setup (POP3, forwarders, aliases, autoresponders, etc), FTP, File Manager, Webalizer stats, disk usage and bandwidth stats, custom 404 error page setup, sub-domain and FTP administration, web-mail, and much more!

Can I customize the control panel?
No, the control panel is generic with no branding so your clients will think that you are providing the hosting service.

What type of servers do you use?
We use high performance Pentium based servers with the industry-accepted highest reliability Linux Red Hat software. More details can be found here.

Do you support Microsoft Frontpage?
Yes. We support Microsoft Frontpage 97/98/2000 extensions, for your convenience.

Do you support SSI’s (Server Side Includes)?
Yes. Server side includes are enabled on all domain accounts.

Do you support SSL (Secure Socket Layer)?
Yes, you can use our shred SSL certificate for free.

Does each domain name have an IP number allocated?
No, IP numbers are shared across the domain names. If you require a dedicated IP address, it is available for an extra $2.00 per month. In most cases, a dedicated IP address is not necessary.

Can I install my own CGI scripts?
All accounts include the ability to install your own CGI scripts. We have installed PERL version 5 for your convenience. Any domain name found using an offensive script will have all accounts terminated without notice. This includes 'spamming' mass mailing, hacking and denial of service scripts of any kind.

What are your account policies and payment terms?
A complete description of our account policies can be found on our Terms and Conditions page, and a complete description of our payment terms can be found on our Billing Procedure page.

Can I view my web site’s traffic and visitor activity?
Yes, we provide statistics and access to your traffic logs, free of charge. Access to logs and statistics are via your CPanel 10 web control panel, accessed by going to www.yourdomain.com/cpanel.

Your services are great, can I refer other potential customers to you?
Absolutely! In fact, for every new customer you send our way, we will credit your account with 1 month's free hosting (in the value of the plan the new customer signs up for). That means if you refer a friend who signs up for the Multi-3, for example, you'll be credited with $13.95. If they sign up for the Multi-4, you'll receive $19.95, but if they sign up for the Cheap Web Hosting Plan, you'll receive just $2.45 Offer applies only when NEW customers are referred to us, and credits will be applied after the referred customer has been a paid customer for at least 3 months. Thank you!

If you have any other questions, feel free to contact us at sales@alwaiz.com.

Starter's Plan
» 100MB of Web Space
» 1GB Bandwidth
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